INFO

Please see the sections below for more information about ordering from our store. Email us at missysbyrosalyn@gmail.com if you have any more questions.

Shipping

We charge $5 NZD for all orders up to $100 NZD. Shipping is free for all orders over $100 NZD.

If you would like to pick up from our Wellington store in Lambton Quay, please select “Click & Collect” at checkout. We will contact you by email when your order is ready to be picked up!

Opening hours for our Wellington store is below:

Mon - Fri: 9:30am - 5pm

Sat: 10am - 4pm

Sun: 11am - 3pm

Returns & Exchanges

All returns and exchanges are subject to the following conditions:

  • To return or exchange an item, please contact us within 14 days of receiving your order. We cannot process returns or exchanges if we are not contacted within 14 days.

  • Shipping costs to return or exchange an item is at the expense of the customer.

  • Returned items are subject to quality control checks to ensure no wear or damage.

  • Please read the product descriptions and other provided information carefully as we do not offer exchanges or returns on 'change of mind' purchases or discounted items.

 

We offer exchanges if you have purchased the wrong size and would like to swap for another size. This is subject to availability.

If you receive a faulty product, please get in touch with us within 14 days of receiving your order. We may offer either an exchange or refund upon the item being returned.

For any other queries, please get in touch with us at missysbyrosalyn@gmail.com.